Privacy Policy

Introduction

Faith Foo Counseling (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us through our website, faithfoocounseling.com (the “Site”). This Privacy Policy is provided in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA) and explains what personal data we collect, how we use it, and your rights regarding your data. By accessing or using our Site, you agree to the terms outlined in this policy.

1. Types of Data Collected and Legal Basis for Processing

We collect and process personal data to communicate with you and enhance your experience on our Site. The types of data collected include:

Data You Provide:

• Contact Information: Such as your name, email address, phone number, and any additional information provided through our contact forms. Legal Basis: Collected with your consent and as necessary for providing requested services.

Automatically Collected Data:

• Analytics Data: Google Analytics collects general information like your IP address, browser type, and page visits to help us understand how users interact with our Site.

Additional Purposes:

• We may also use your data for record-keeping, regulatory compliance, security, and fraud prevention as required by applicable Malaysian law.

2. Third-Party Data Processors and Transfers

We may share your data only with trusted third-party providers. These include Google Analytics for site performance analysis. Some third-party processors may be based outside Malaysia, and we take steps to ensure data protection measures in line with applicable laws.

3. User Consent and Your Choices

By accessing the Site or submitting personal data through our contact forms, you consent to our collection and use of this data as described. You may withdraw consent by contacting us at info@faithfoocounseling.com.

4. Your Rights Under the PDPA

Under the PDPA, you have certain rights concerning your personal data, including:

• Access: Request access to your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Withdraw Consent: Withdraw consent to processing where consent is the basis for collection, subject to legal or contractual obligations.
• Limit or Object to Processing: Limit or object to specific types of data processing.

If you wish to exercise any of these rights, please contact us at info@faithfoocounseling.com.

5. Data Retention Policy

We retain your personal data only as long as necessary to fulfill the purposes stated in this Privacy Policy.

6. Data Security Measures

We implement technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. While we strive to protect your personal data, no internet-based service is entirely secure.

7. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or compliance requirements under Malaysian law. We encourage you to review this page regularly.

8. Contact Information and Complaints

For questions about this Privacy Policy or to lodge a complaint, please contact us at:

Faith Foo Counseling
Email: info@faithfoocounseling.com
Phone: +6012-711 1693